[PDF.84sc] Be Our Guest: Perfecting the Art of Customer Service (Disney Institute Book, A)

Be Our Guest: Perfecting the Art of Customer Service (Disney Institute Book, A)

[PDF.id30] Be Our Guest: Perfecting the Art of Customer Service (Disney Institute Book, A)

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 | #5626 in Books |  Disney Institute (COR)/ Kinni, Theodore/ Staggs, Tom (FRW) |  2011-11-08 |  2011-11-08 | Original language:English | PDF # 1 |  9.50 x.75 x6.50l,1.00 | File type: PDF | 224 pages

 | Disney Editions

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||92 of 94 people found the following review helpful.| A Former Cast Member's Response|By Paul T. Smith|As a former cast member of Walt Disney World, and one who has read widely on Walt Disney and his creative genius, I approached this book with high expectations. Would Theodore Kinni be able to capture the essence of the practical magic of WDW? He does! Cast members often speak of "pixie dust" falling upon them--either you ha|About the Author|Ted Kinni has authored thirteen business books. He has ghostwritten seven books for Booz & Company, Prime Resource Group, The Walt Disney Company, LIF Group, and IMPAQ, Inc. He is also an active business journalist, whose articles and book revie

Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Now, in honor of the tenth anniversary of the original Be Our Guest, Disney Institute, which specializes in helping professionals see new possibilities through concepts not found in the typical workplace, is revealing even more of the business behind the magic of quality service. During the last twenty-five years, thousands of professionals fr...

You can specify the type of files you want, for your gadget.Be Our Guest: Perfecting the Art of Customer Service (Disney Institute Book, A)   |  The Disney Institute, Theodore Kinni. I have read it a couple of times and even shared with my family members. Really good. Couldnt put it down.

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